insights on the intersection between social media and business social media
Tuesday, March 8, 2011
I Feel Better Now
Poor Pig! A sad victim of social media, as his on again/off again girlfriend breaks up with him...again.
This time, she does it via Facebook, and Pig obviously misses that personal touch. So she shows up in person to slam him...again.
Stephan Pastis' Pearls Before Swine hits a mark many of us wonder about in this age of business and social media - what's happening to the "in person" touch?
Is there a single person out there who hasn't been frustrated by automated answering? "If you'd like customer service, press one." *Press* "If you'd like to speak to a sales rep, press two." *Press* "If you'd like to speak to a technician, press three." *Press* "If you'd like customer service, press one." &*!*$#!!! And so it goes.
Don't lose the personal touch in your business social media. Remember, you are not just sending a message to a phone number or an @ address or a # address. You are sending it to a human being. And they want to be treated like human beings. Not like an extension of their smart phone.
Personalize your messages as often as you can.
There.
I feel better now.
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